Operation Procedure
FAQ
General problem
Q1How can I send you my files to be translated?
There are several ways for you to send the files: E-MAIL, fax, FTP, post, or express delivery.
Q2How can I get your quote?
There are three ways to get a quote:
1 .Make a phone call to our company. Our professional service staff will offer the most reasonable quote according to your budget.
2. E-MAIL
3. Please click online inquiry to get a quote.
1 .Make a phone call to our company. Our professional service staff will offer the most reasonable quote according to your budget.
2. E-MAIL
3. Please click online inquiry to get a quote.
Q3I have not prepared my document yet. Can you tell me the price per word?
We are sorry that we can’t quote without the document. The price may vary according to the content and number of words in your document.
To avoid disputes, we will offer our quote only after we have received the actual documents.
To avoid disputes, we will offer our quote only after we have received the actual documents.
Q4I have something which needs to be translated. Can you give me some idea about your operational procedures?
After receiving your document→ free evaluation/quote→ Client confirms the order→ designate professional translators for the project→ translation review and proofing→ after-sales service→ project accomplished.
Q5What if the Client is dissatisfied with the translated file?
After delivering the translated file to the Client, our company will be responsible for quality problems such as omissions, errors, and mistakes in translation. Under the unchanged original text, the revision will be free and be completed to the Client’s satisfaction.
Q6Since the file to be translated should be kept completely confidential, can Super Translation Service provide a quotation in advance without us providing the file?
Super Translation Service perfectly understands the importance of confidentiality. Our company will not disclose information to any third party without the prior permission of our Client. Meanwhile, the cooperation of both parties can be ensured by signing a contract of confidentiality.
Issues related to document certification and notarization
Q1Can Super Translation Service provide the translation service in addition to going through all the procedures required for notarization? How much does it cost? How long does it take?
Yes, we can, depending on the actual file you provide. In principle, the price of translating a certificate into English costs about NT$400-NT$600 and the price of translating a certificate into other foreign languages costs about NT$600-NT$800 (notarization by the court takes 1-2 days, notarization by the Ministry of Foreign Affairs takes 2-3 days; so the number of days will depend on the regulations of each office).
Q2Can I send the file for notarization by myself?
Yes, you can. However, we only provide printed translation for stamps or letterheads without using the own stamp or signature of our translator.
Q3Is Super Translation Service a translation agency certified by the government?
Yes, Super Translation Service is a translation agency certified by the government.